We understand mistakes happen and that you may want to cancel your order
Step 1 - Click on "New Support Ticket" icon (located at the top of the help centre)
Step 2 - Please Title the ticket "Cancellation for order (your order number #)"
Step 3 - As we're always striving to provide the best experience for our customers please provide a short description for the reason of your cancellation
Step 4 - (Please allow 3-7 days for the refund to reflect in your original payment method)
All orders are automatically processed on our secure merchant processor and processed for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.